Refund policy

CANCELLATION POLICY

  • Personalized Orders:
    Orders involving customization of any sort are non-cancellable once placed, under any circumstances.

  • Non-Personalized Orders:
    For non-personalized orders, cancellations are allowed within 24 hours of placing the order, provided the order has not yet been shipped.

Orders that have already been shipped are not eligible for cancellation.

You can always reach out at reetrivaazfoods@gmail.com to understand the status of the order.

EXCHANGE POLICY

Exchange requests are approved only for products that are either damaged upon arrival or incorrectly delivered.

Exchange Window: 7 days from the date of delivery.

To request an exchange, please email an unboxing video clearly showing the damaged or incorrect item(s) to reetrivaazfoods@gmail.com within 24 hours of delivery.

RETURN POLICY

  • Personalized & Non-Personalized Orders:
    We do not accept returns for products that have been delivered in the best condition, meeting our stringent quality standards.

Return Window: 7 days from the date of delivery.

In the rare event that a product is damaged (e.g., physical damage, defective product) or incorrect (wrong item, wrong customization, etc.) customers must email reetrivaazfoods@gmail.com within 24 hours of delivery to initiate a refund or exchange request.

To process your request, you must provide sufficient proof, such as an unboxing video or clear photographs. Based on your preference, you may:

  1. Request a replacement of the product.

  2. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days).

REFUND POLICY

  • Full Refund: 

A full refund is applicable when the customer cancels an eligible product before it is shipped. 

In that case, the refund amount will be processed to the original mode of payment and shall reflect in the customer’s account within 7-10 working days.

  • Partial Refund: 

A partial refund applies in case of logistics-related issues, including but not limited to: 

  • An incorrect or incomplete shipping address is provided.
  • Three failed delivery attempts by the shipping partner.
  • The package is refused by the recipient.
  • Any other operational issues on the logistics' end.

In such cases, the refund will be processed after deducting the applicable shipping charges, return-to-origin (RTO) fee, and a restocking fee amounting to 5% of the total order value.

*IMPORTANT NOTE: All refund requests are processed within 3-4 working days.

DELAYS DUE TO THIRD-PARTY LOGISTICS

Reet Rivaaz is not responsible for delays in product delivery arising from third-party logistics challenges, including but not limited to carrier delays, customs clearance, or other unforeseen circumstances outside our control. Consequently, refunds will not be provided for delays caused by such logistical factors.

Please note: By placing an order for personalised items, you acknowledge and agree to adhere to this cancellation policy. For any further queries or clarifications regarding our cancellation policy, kindly contact our customer service team.

Note: This policy is subject to change without prior notice. Please review the latest version before placing an order.